Troubleshooting

Find your symptom, then work through the checks in order.

An event doesn't show on the profile#

A collector 200 only means the event was queued; an event that fails validation afterwards doesn't appear on any profile. For other collector status codes, see Delivery.

1. Check the event name is registered and lowercase.
2. Check occured_at and envelop_version are spelled exactly like that. See Events.
3. Check the event carries at least one identifier of a declared type. From the browser, only cookie and device_id count. See Identifiers.
4. Check workspace_id is set. Without it, the event lands in default. See Events.
5. Look the customer up with profile lookup, using an identifier you sent.

A metric is empty#

1. Check the events arrived after the definition took effect. Metrics only count events received after the definition was created, about a minute after you create it. See Limits & timings.
2. Check value_path matches the event. It starts with properties.. See Metrics.
3. Check the value is a number for property_number. See Metrics.

A segment has nobody in it#

1. Run the rule through preview.
2. Check for conditions on metrics new customers don't have yet. A condition on a missing metric is false, so customers without that metric are never in. See Segments.

Next#